This policy applies to all purchases made from www.dojeonmedia.com. It is governed by the laws of the United States of America.

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By completing a purchase, you agree to this policy.

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Exceptions

All sales are final. Refunds will only be issued in the following cases:

• Products are defective or damaged when delivered.

• Items delivered are not as described on the website.

To qualify, you must report issues within 10 days of delivery with photographic proof of the problem.

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Eligibility for Exchanges or Store Credit

If a product does not meet your expectations, we may offer an exchange or store credit under certain conditions. Items must be unused, in their original packaging, and returned within 14 days.

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Shipping Costs

Shipping costs are non-refundable unless the item was damaged in transit or the wrong item was shipped. Customers are responsible for return shipping fees unless otherwise agreed upon in writing.

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Time Frame for Reporting Defects

All issues, such as defects or damage, must be reported within 10 days of receipt of the product to be eligible for resolution.

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How to Submit a Request

To report a problem or request an exchange/store credit, please contact us at jonlui@dojeonmedia with your order number and details.

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Legal Compliance

This policy complies with applicable consumer protection laws, including 15 U.S.C. §§ 41-58 of the Federal Trade Commission Act.

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Policy Changes

Dojeon Media reserves the right to update this policy at any time. Please review it regularly.